A – Introduction

We take the privacy of our website visitors very seriously and are committed to protecting it. This policy explains how we handle your personal information.

By agreeing to our use of your personal data and cookies, in accordance with the terms of this policy you allow us to use them at all times unless you ask us to stop.

Any conflict between this policy and the recently issued e-commerce system by the Ministry of Commerce in the Kingdom of Saudi Arabia, as documented in this link: https://mci.gov.sa/ar/ECC/Pages/default.aspx , is what is adopted by the e-commerce system issued by the Ministry of Commerce. In the event of a conflict or unintentional error on our part, you must inform us immediately.

B. Copyright for this policy

This privacy policy was created using a template approved by SEQ Legal (seqlegal.com) and modified to suit the nature of our site.

c. Collection of personal information

The following commonly known personal information may be collected, stored and used: information about your computer, tablet or mobile device, including your Internet Protocol (IP) address, geographic location, browser type and version, and operating system.

Information about your visits to and use of this site, including the referral source that led you to our site, the duration of your visit, what you see on the page, and your site navigation paths.

The information you enter when creating a new profile on our website is: your first and last name, your profile picture, your email address, and your mobile number.

The information you enter each time you log in to our website is: your email address or mobile number.

- Your contact information with us via WhatsApp that appeared to us, your conversations with us, or your contact number with us.

- Information that is generated during the use of our website, including the times and frequency of your use of the site and the circumstances under which you use the site.

Information relating to anything you buy, services you use, or transactions you make through our website, including your name, address, phone number, and email address, with the exception of Visa and Mastercard credit card details and Mada card data, as this information is never shown to us but is shown to an authorized electronic payment service provider intermediary in accordance with the laws and regulations of the Saudi Arabian Monetary Authority in the Kingdom of Saudi Arabia.

- The information you post on our website for the purpose of sharing it online, which includes your username, profile picture, content of your posts, comments, and ratings.

- Information contained in any correspondence you send to us via email or through our website.

Any other personal information you send to us.

If you are going to provide us with personal information about another person, you should obtain that person’s consent to disclose that personal information to us in accordance with this policy (for example: the recipient’s details for an order that you purchased from our site on behalf of another person).

Dr. Use of your personal information

The personal information you provide to us through our website will be used for the purposes described in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

- Managing our website and online business.

– We customize our website to be more convenient for you.

– Enabling you to use the services and products available on our website.

- Sending the goods you purchase from our website to you.

- Providing services purchased through our website.

- Sending you data, invoices, and payment notifications, and collecting payments from you.

Sending you non-marketing business messages.

- Sending email and mobile notifications that you specifically requested be sent to you.

- Sending you the email newsletter, if you have requested it (you can inform us at any time if you no longer need the newsletter).

- Sending you carefully selected marketing communications related to our business or the business of third parties that we believe may be of interest to you, via mail, WhatsApp or SMS messages. (You can inform us at any time to remove your information from our marketing communications lists if you no longer need our marketing communications.)

Providing third parties with statistical information about our users (however, these third parties will not be able to identify you specifically based on the information provided to them).

- Handling inquiries and complaints submitted by you through our website.

Protecting our site from fraud and maintaining its security.

- Verifying compliance with the terms and conditions that govern the use of our website (including monitoring private messages sent via our website's private messaging service, for example: comments, ratings, and questions).

If you submit personal information for publication on our website, we will publish and use that information in any other way (for example: designing a customer reviews or "What They Said About Us" page).

We will not provide any third party – without your explicit consent – with your personal information for the direct marketing purposes of any other party.

- Other reasonable uses according to common practice (for example: conducting studies and statistics on customers by neighborhoods and cities or by gender).

Disclosure of personal information

We may disclose your personal information to any of our employees, officers, professional consultants, agents, suppliers, or subcontractors to the extent reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (that is, our subsidiaries, the parent holding company and all its subsidiaries) to the extent reasonably necessary for the purposes set out in this policy.

We may disclose your personal information in these circumstances:

— The amount that we are required to do by law.

— With regard to any ongoing or potential legal proceedings.

— In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction).

Except as otherwise provided in this policy, we will not provide your personal information to third parties.

and – International data transfer

Your information will not be transferred outside the Kingdom of Saudi Arabia except in relation to the cookies detailed in item (M).

We cannot prevent others from using or misusing personal information that you post on our website or submit for publication on our website and that is available online worldwide.

g) Retention of personal information

We retain your personal information at all times for statistical, marketing and customer retention purposes unless you ask us to remove your data by contacting us.

We retain documents, invoices, and electronic records containing your personal data to the extent required by law.

If we believe that these documents may be relevant to any ongoing or potential legal proceedings, we will retain them.

H- Security of your personal information

We undertake to take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We pledge to store all personal information you provide on our secure servers (protected by password and firewall).

All electronic financial transactions carried out through our website are protected by encryption technology.

By agreeing to this policy, you acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data transmitted over the Internet.

You are responsible for keeping the password you use to access our site confidential. We will not ask you for your password (except when you log in to our site).

T- Amendments

We may update this policy from time to time by posting a new version on our website. You should check this page periodically to ensure you understand any changes to this policy. We may also notify you of changes to this policy by email or through our website's messaging system.

Your rights

By using our website, you agree that we will use your personal information, which you give us of your own free will, for the purposes of selling, delivery, shipping, requesting your feedback on the quality of service provided to you, and marketing to you only. We will give you the possibility of canceling our use of your personal information for marketing purposes to you periodically by contacting us.

K- Third-party websites that partner with our site

Our website contains hyperlinks and details about third-party websites such as Google Analytics. We have no control over, nor are we responsible for, the privacy policies and practices of third parties.

L- Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

M- Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by our website's web server to your web browser and stored by the browser on your device. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or special cookies, also known as "session" cookies. A persistent cookie is stored by the web browser and remains valid until its specified expiry date unless deleted by the user before that date. A session cookie, on the other hand, expires when the user's session ends, i.e., when the web browser is closed. Cookies do not normally contain any personally identifiable information about the user, but personal information we store about you may be linked to information stored in cookies obtained from you. We only use session cookies and persistent cookies on our website.

Here are our uses of cookies:

We use Google Analytics with all its features to study visitor behavior, interests, and sources of their visits that led them to visit our site, as well as their visit times, demographics (gender and age group), and more.

We use Google Adwords, Facebook for Business, and Snapchat Ads to promote our website, utilizing all the features of these advertising programs, including the "remarketing" feature, to retarget visitors again based on their previous interests through our website.

Most browsers allow you to refuse cookies. Blocking all cookies will negatively impact the usability of many websites. If you block cookies, you will not be able to use all the features on our site. You can delete cookies already stored on your computer. Deleting cookies will negatively impact the usability of the websites you visit.